General FAQs
Joybound’s national headquarters and adoption center are located at 2890 Mitchell Drive, Walnut Creek, CA 94598.
🐾 What kind of shelter or rescue is Joybound?
Joybound People & Pets (formerly the Animal Rescue Foundation) is a 501(c)(3) registered non-profit organization founded in 1991 to rescue dogs and cats from overcrowded municipal shelters and strengthen the human-animal bond for children, seniors, veterans, and people in need. Read about our unique dual mission and origin story.
Our team is committed to finding homes for all healthy and treatable dogs and cats in our care. Animals with treatable medical or behavioral conditions are evaluated and cared for prior to rehoming them. Learn more about these classifications by reviewing Maddie’s Fund’s Health & Behavior Categories for Shelter Animals. Potential adopters are provided with all health and behavior history during their time at Joybound.
🐾 Can I surrender my pet to Joybound?
We rescue dogs and cats from overcrowded or under-resourced municipal shelters. We do not accept surrenders from the public. If you feel unable to continue caring for your pet, please contact our Resource Center or read about rehoming a pet and our rehoming hub.
If you adopted from Joybound, our team is here to support you through the difficult decision to return your companion. Please read our adoption return policy.
🐾 How is Joybound funded?
We are a non-profit organization funded by private donations from individuals, foundations, and corporations. Our complete financial information is available here. Joybound is a registered charity in all 50 states.
🐾 How can I make a donation?
It’s easy to make a secure online donation. To donate by mail, please send checks to Joybound People & Pets , 2890 Mitchell Dr., Walnut Creek, CA, 94598.
Other ways to donate include stock, item donations, planned giving, and more.
🐾 How will my donation be spent?
We know you have many choices when it comes to charitable gifts. We are a proud recipient of Candid’s Platinum Seal of Transparency.
Find out how your gift will be put to good use.
🐾 Can I volunteer?
Our mission would not be possible without the time and talents of more than 600 active volunteers who are involved in everything from animal care to events to customer service to outreach. Learn about opportunities and register for a volunteer information session.
🐾 What types of animals does Joybound rescue?
We rescue cats and dogs of all ages, sizes, and breeds. View our currently adoptable animals.
🐾 Where does Joybound rescue its animals?
We rescue dogs and cats from overcrowded or under-resourced municipal shelters to give animals a second chance at a healthy, fulfilling life.
🐾 Where are Joybound‘s animals located?
The majority of adoptions occur at our headquarters in Walnut Creek, California. Animals preparing for adoption often live with volunteer foster families until they’re ready to be adopted. Learn more about becoming a foster volunteer.
We also host weekly mobile adoption events throughout the San Francisco Bay Area.
🐾 What is the adoption process like?
Our adoption process is designed to create loving families. An adoption specialist will work with you to find the best possible match through conversation and discovery. The pet’s primary guardian must be 18 or older, complete the adoption in person, and present valid state-issued photo identification. Families should plan for the process to last a minimum of one hour.
Read more about our adoption process.
🐾 When are animals ready for adoption?
Animals are ready for adoption after they have been spayed or neutered, and evaluated by both our behavior and veterinary teams.
🐾 What does my adoption fee include?
All animals adopted from us receive a thorough veterinary exam, are spayed or neutered, given age-appropriate vaccinations, microchipped, de-wormed, and given flea preventative. All dogs are started on heartworm preventative. Dogs over 6 months are heartworm tested. Cats under 6 months are FeLV tested, and cats over 6 months are tested for both FeLV and FIV.
The adoption fee covers only a small portion of medical expenses and the cost of caring for an animal throughout their stay at Joybound.
🐾 Are there any adoption discounts?
We always waive adoption fees for U.S. Veterans.
Select animals have their fees prepaid by generous sponsors.
🐾 Does Joybound offer dog training classes?
Our skilled instructors offer puppy socials and dog training for new and experienced guardians.
🐾 Are there programs for children?
From birthday parties to animal-themed camps, we have a wide variety of programs to help nurture the next generation of animal-lovers.
🐾 Do you offer advice on caring for a pet?
The Pet Care and Behavior Library is filled with helpful information on pet care, solutions for common behavior challenges, training tips, and more.
If you do not see a certain topic covered, please contact the Resource Center for guidance.
🐾 Do you offer veterinary services?
Animals in our adoption program are given veterinary care at our state-of-the-art clinic, but we do not provide general services to the public. Limited services are available for low-cost spay and neuter, veterinary assistance programs for low-income pet guardians, and wellness veterinary care for Veterans’ pets. Explore veterinary assistance options.
🐾 Will Joybound help fund my organization or project?
We are a non-profit 501(c)(3) organization, relying solely upon donations to fund our programs. We are not a granting organization and do not accept solicitations for funding.
Volunteering FAQs
👋 How old do I have to be to volunteer?
Most of Joybound’s volunteer opportunities are available to volunteers ages 16+. However, some roles may be available only to ages 18 and older – please review each role description for additional details. Sign up for an orientation session today!
👋 If I am not old enough to volunteer, but want to help, what can I do?
Host a fundraiser or donation drive. Past fundraisers have included donated birthdays, live streams, lemonade stands, and much more.
Or consider fostering as a family to get involved. Start the foster orientation process to hear about the realities and rewards of this unique volunteer role from experienced foster parents. Bring your questions to this free, no-obligation information session.
👋 I work regular business hours. Can I volunteer after work or on weekends?
Weekend and evening volunteer opportunities are available.
👋 What kind of commitment is required?
We ask for a commitment of six months with at least eight hours each month.
👋 Can I complete my court-ordered community service at Joybound?
We require a six month minimum commitment from all volunteers. We cannot accommodate short-term community service volunteer opportunities or sign off on hours before this six month commitment is complete.
👋 I want to volunteer with my pet. What are my options?
You and your pet might be a great addition to our Pet Hug Pack® therapy animal program, or consider becoming a foster family.
👋 Are there ways I can volunteer from home?
Yes! Consider becoming a foster home! Every new foster family means another pet rescued from an overburdened, public shelter. Find out more about the foster program.
Other remote volunteer opportunities include event coordination, providing assistance through the Resource Center to pet guardians in need, and more.
👋 After I attend orientation, how long until I can start volunteering?
Most volunteer jobs require additional training sessions or prerequisites while some jobs can be started right away. Depending on how quickly you progress through the training it will generally take 2-4 weeks to start volunteering.
👋 Do you offer one-time volunteer opportunities for groups?
Is your company or social group interested in a one-time group volunteering session at Joybound? Contact our team at [email protected] and we’d be happy to work with you! Alternately, your group is welcome to help our mission by hosting a fundraiser or donation drive.
Foster FAQs
The most common animals that need foster are underage kittens or puppies without mom who are too small and too young to be spayed or neutered, which is required before they can be adopted.
We also get kittens and puppies that are still with their mom! The whole family needs foster until the babies are old enough and big enough to be separated from mom and go through spay/neuter surgery. Some families are small, with only a few babies; occasionally we get in moms with large litters up to 8!
There is also a need for foster volunteers to take on adult dogs or cats with medical needs that need to be attended to before they are ready for adoption.
And last but not least, we are frequently looking for foster volunteers who can take long-stay adult dogs who need a break from shelter life. These dogs are typically larger (50+lb.) and may have additional behavioral needs such as working on not jumping on people to greet them.
🏠 What types of training services and behavior support is available while fostering an animal from Joybound?
The Joybound foster staff and behavior staff are here to support you. If you ever have any questions or concerns about your foster animal’s behavior, don’t hesitate to reach out to the foster team. Our expert behavior team is available for additional support should the questions and concerns go beyond the scope of the foster staff’s knowledge.
Joybound exclusively uses Positive Reinforcement and Fear Free training and handling methods. We use treats, toys and attention to reward desired behaviors. We do not use punishment for undesired behaviors.
🏠 What types of medical services and support is available while fostering an animal from Joybound?
We have a fully-staffed team of medical professionals, including Veterinarians, who provide care for all Joybound animals. This includes support for overnight emergencies, should any occur after Joybound closes for the day.
If an animal requires medication during the foster period, the foster staff will train you on how to administer the medication. Medications are most typically oral or topical.
🏠 How long is the foster commitment?
We generally request that foster volunteers care for animals for one to two weeks. However, even a short weekend stay in a loving home can provide shelter animals a much needed break from the shelter.
Ideally foster animals could stay in foster homes until a forever home is found, but any length of stay provides animals with a break from shelter life and has a positive impact on their lives.
🏠 What supplies does Joybound provide?
Joybound will provide you with everything you need for fostering, including crates or a pen, a bed or blanket, food and bowls, treats, collar/harness, a leash, toys, poop bags, litter and litter box, and any necessary medications. For puppies, we provide potty training pads.
We are mainly looking for foster volunteers to provide their time and space for foster animals. If you are able to provide any physical items, your donations are greatly appreciated!
🏠 I work full-time. Can I still foster an animal?
Yes! Foster families are expected to provide basic, loving care to foster animals. If you expect to be away for most of the day or evening, please ensure dogs get a break for some exercise, food and water, and potty needs. Foster families all share a love of animals, but have a wide variety of jobs and careers!
🏠 I live in an apartment or rent a smaller space. Can I still foster an animal?
Yes! Many foster animals don’t actually need a large space or a yard. Some large dogs are happy to just hang out on a dog bed inside in between walks.
Please ensure your lease agreements and/or landlord permit you to foster a dog or cat before bringing one home.
🏠 I have other pets at home. Can I still foster a Joybound cat or dog?
Absolutely! Joybound requires that puppies or kittens under 5 months old be kept completely physically separate from resident animals for the full duration of the foster period. We can loan you ex-pens and play pens to help separate your spaces.
Joybound also recommends that any adult foster animals not come into contact with resident animals for one week. Your foster representative can advise about best practices on a case-by-case basis. We request that your animals are up-to-date on vaccinations and are spayed/neutered.
🏠 Are dogs crate trained or potty trained?
Joybound can never guarantee that a dog is crate trained or potty trained. It’s not uncommon for dogs to have accidents, especially during the first few days of being in a foster home due to the change in environment and routine.
🏠 How soon can I pick up my first foster animal(s)?
Once you’ve completed the Foster Volunteer Orientation and filled out all necessary forms and waivers, you are all set to pick-up your first foster animal. We get new animals looking for foster homes on an ongoing basis so finding a foster match can happen as soon as the day after everything is completed, but may be longer depending on Joybound shelter needs.
🏠 Can I adopt my foster animal?
We love when a foster home becomes a forever home for an animal! Foster families get first dibs on their foster animals. If you decide to keep your foster dog or cat, we require fosters to fill out our adoption application and return foster supplies previously supplied (beds, crates, pens, toys).
🏠 What if the foster animal isn’t working out in my home or I need to return early?
The foster team strives to find good match for both the foster animal and foster home. That being said, we understand that sometimes we don’t know if something is a good match until they are in the home and that circumstances may change at any time. The foster animal is always welcome to come back to Joybound if needed.
🏠 Can I bring my foster dog to the dog park?
No. For the safety of all animals, we ask that your foster dog be taken on leashed walks only. They are permitted to be off leash in an enclosed, private yard.
🏠 What is kennel cough? Will my dog get it?
Dogs coming from a shelter have likely been exposed to other dogs with kennel cough. We will always be transparent if we know the dog has been showing symptoms of kennel cough and/or are already on treatment for it.
The Bordetella vaccine helps protect dogs from getting kennel cough or can lessen the symptoms if they do get it. Healthy, adult dogs who are up-to-date on vaccinations are generally at lower risk, especially if the foster dog is kept completely physically separate from resident dogs. Please speak with your veterinarian about the potential risks to your resident animals.
🏠 What does fostering a special needs animal entail?
Fosters play a critical role in caring for animals with special physical or medical needs that require extra love and compassion. The needs of each animal vary on a case-by-case basis, but typically, these animals require fosters who can administer medications, manage more frequent vet visits, or in some cases, simply provide a quiet and calm environment to recover from surgery.
🏠 How does fostering a dog for the Shelter to Service program differ from other foster commitments?
The primary difference is that you will play a vital role in preparing an animal to provide support for someone with traumatic brain injury, anxiety, or depression. Shelter to Service foster trainers will be asked to closely monitor behavioral characteristics required of dogs who meet the criteria to pass the training program.
We request a minimum of 15 weeks for service dog foster families. No special skills or expertise are required to foster a dog for the Shelter to Service program.
Shelter to Service FAQs
🌟 Where does Joybound rescue its animals?
We intake dogs and cats from public shelters to provide relief and give more animals a second chance at a healthy, fulfilling life.
🌟 Where is Shelter to Service located?
Joybound’s Shelter to Service program is located at Joybound People & Pets’ national headquarters and adoption center at 2890 Mitchell Dr, Walnut Creek, CA 94598. The 7,893 square foot Engelstad Shelter to Service Center is a safe space for handler-dog teams to gather, learn, train, and socialize with group and simulated home training rooms, program offices, kennels, gathering space, and more.
We are interested in partnering with ambitious, established nonprofit animal shelters and Veteran services organizations to bring the Shelter to Service model to other regions of the country.
🌟 What services does Shelter to Service offer?
Joybound’s Shelter to Service program provides psychiatric service dog matching, facility animal matching, psychiatric service dog training for personal dogs, personalized emotional support animal matching, and the opportunity to learn how to train these types of animals through vocational volunteer foster training.
Apply today!
🌟 When will I hear back from Shelter to Service?
After an application has been submitted, our Shelter to Service team should be in touch within one week.
🌟 How do I refer someone to the program?
If you know someone who might benefit from an emotional support animal, facility animal, or psychiatric service dog, our team would love to talk to them and help understand their challenges. Interested parties may reach out to [email protected] for more information.
🌟 Can I adopt an emotional support animal?
Any animal adopted from Joybound can qualify as an emotional support animal with a letter of recommendation from the adopter’s licensed mental healthcare provider. However, Shelter to Service offers a personalized ESA matching experience which includes some prior foundational training for emotional support dogs.
🌟 Does Joybound offer veterinary services to Veterans’ pets?
We believe in the power of the human-animal bond, and that cost of care should never keep Veterans from this benefit. We offer free veterinary wellness clinics by appointment to assist Veterans who may depend on their pets for emotional support and/or psychiatric assistance. Spay/neuter services are scheduled for Veteran clients as needed. Learn more about how to make an appointment and the type of veterinary care Joybound provides.
Additionally, with a letter of recommendation from a licensed mental health care provider, Veterans can be matched with (and adopt) emotional support animals at no cost.
🌟 Can I train my own dog through Shelter to Service?
The Shelter to Service program now offers psychiatric service dog training for personal dogs and their guardians who meet our program’s eligibility requirements (outlined in the Shelter to Service program application).
🌟 What kind of shelter is Joybound?
Joybound People & Pets (formerly Animal Rescue Foundation) is a 501(c)(3) registered non-profit organization founded in 1991 to rescue dogs and cats from overcrowded municipal shelters and strengthen the human-animal bond for children, seniors, Veterans, first responders, and people in need. Read about our unique dual mission and origin story.
Our team is committed to finding homes for all healthy and treatable dogs and cats in our care. Animals with treatable medical or behavior conditions are evaluated and cared for prior to rehoming them. Learn more about these classifications by reviewing Maddie’s Fund’s Health & Behavior Categories for Shelter Animals. Potential adopters are provided with all health and behavior history during their time at Joybound.
🌟 How is Joybound funded?
We are a non-profit organization that is funded by private donations from individuals, foundations, and corporations. Complete financial information is available here.
🌟 How do I donate to Shelter to Service?
Donations of any amount make a lifesaving difference for animals and people. Make a secure online donation and direct your gift to the Shelter to Service program, or to donate by mail, please send a check to Joybound People & Pets, 2890 Mitchell Dr., Walnut Creek, CA, 94598.
There are many other ways to donate, including stock, vehicle donations, planned giving, workplace giving, and more.
Dog Grooming FAQs
🛁 How long does grooming take?
It’s difficult to say! Every dog has individual needs, so the appointment duration will be discussed at drop-off.
🛁 Do you offer an express service?
We offer express services for dogs that require a shorter grooming service due to their age, health, or temperament. Please tell us if you need an express appointment before check-in.
🛁 Do you groom cats?
Our grooming services are currently only available for dogs.
🛁 What are my payment options?
Joybound’s Engelstad Grooming Academy only accepts credit cards.
🛁 Is there a cancellation fee?
Your appointment deposit will be withdrawn if you do not cancel the appointment within 24 hours. Exceptions may be made due to health issues for you or your dog.
🛁 Do you groom puppies?
Our grooming instructors and students enjoy working with puppies. Your puppy’s first visit should be a bath or a simple tidying up to introduce them to the grooming process.
🛁 Do you groom senior dogs?
Our grooming instructors and students enjoy working with senior pets.
🛁 Can I stay and watch my dog being groomed?
Joybound has a window in the adoption lobby from which all grooming services can be viewed.
🛁 What should I do to prepare for my dog’s appointment?
Grooming salons can be a loud, noisy place and may cause stress for some dogs. Be sure to discuss any stress triggers, as well as calming techniques, with your grooming instructor at check-in. Feel free to send us an email at [email protected] with any questions or concerns.
🛁 Who will be grooming my dog?
Joybound’s grooming salon is an academy where our students will be performing all grooming services with supervision from our grooming instructors.
🛁 Where do I enter for the Grooming Academy?
The Grooming Academy has a designated entrance. Please look for the Engelstad Grooming Academy signage to the right of the main adoption entrance (from the outside of the building).
🛁 When do I have to pick up my dog?
We require you to pick up your dog within 30 minutes of being notified.
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