Veterinary Assistance

How Community Veterinary Care Works

Pets are seen by appointment only. The staff will collect a deposit fee of $30 at the time of scheduling your pet’s appointment that will be applied towards your appointment. You must be on time for your appointments. There is no guarantee you will be seen if you are late.

Our program can provide short term diagnostics and treatments, but does not have the capacity to provide long term, full-service veterinary care for patients and clients.

• The maximum number of pets treated per client, per year is two.
• The maximum number of visits per pet, per year is three.

Once your pet has been stabilized, your pet will be released from the program and will need to follow up with their regular veterinarian. Medical records for care provided at our clinic can be copied and given to you to take to your regular veterinarian.

What Community Veterinary Care Is Not

• Community Veterinary Care is not a substitute for your primary care veterinarian. You will need to continue basic and ongoing veterinary care with your regular veterinarian.
• Community Veterinary Care is not a wellness program. We don’t see patients for routine annual exams, vaccines, flea/tick and heartworm preventative.
• Community Veterinary Care is not free. Costs of service through Community Veterinary Care are greatly discounted thanks to our donors. Procedures are often ¼ the cost of those quoted in private practice. You will be expected to pay for services the day your pet receives them.
• Community Veterinary Care does not provide specialty or emergency care. If the service needed falls into this category, a Joybound representative will advise of other options.
• Community Veterinary Care is not a pharmacy. We can provide most medication to start treatment for newly diagnosed conditions and support the procedures we perform. However ongoing medications need to be filled by your regular veterinarian.

What to Expect from Your Appointment

During your initial appointment we will confirm that your pet is spayed or neutered. If a pet is not spayed or neutered at the time the application is submitted, we will schedule your pet’s surgery once medically cleared. We provide low-cost spay/neuter.

All dogs and cats must be current on their rabies vaccination. If the pet is not current on its rabies vaccine, one will be provided for a fee of $5. We do not provide any vaccines other than rabies through Community Veterinary Care.

Your pet will receive a full exam. A veterinarian will meet with client and patient to determine a diagnostic and treatment plan. The type of treatment needed by the pet must be medically necessary and non-elective. Please bring all your pet’s previous records and vaccine history to your appointment or have them e-mailed or faxed in advance.

An estimate for the treatment plan will be provided. Estimates will already include Community Veterinary Care discounts on veterinary care. The remaining total cost will be the client’s responsibility.

Payment for diagnostic testing and/or procedures is required at the time of service. We are not obligated to provide payment plans or extend credit to clients. We do not accept Care Credit nor ScratchPay as forms for payment.

Scheduling for follow up procedures, diagnostics and recheck appointments: You may receive a treatment plan for your pet after the first exam. This will include the specific treatments, procedures, and diagnostics recommended by the veterinarian. Rechecks and follow up diagnostics are considered part of the three visit allowance whether your pet attends or not. We will collect a $25 deposit fee for a recheck appointment.

Once your pet’s medical concerns have been addressed, they will be released from the program. You will be provided with a summary of the veterinary care received at Joybound and any recommendations for ongoing care. The veterinarian may provide you with a written prescription good for one year if your pet requires ongoing medications. Your pet will be allowed to return within the year if humane euthanasia is requested.