We’re Here to Serve

Our team offers a free, personalized matching service to connect each applicant with an animal who will complement their lifestyle and help them achieve their goals.

Eligibility Requirements

Eligibility for Facility Animal Placement

  • Applicants must live in a stable, personal residence.
  • Applicants must demonstrate willingness and ability to provide proper care and a safe home environment for a dog or cat for their natural lifespan.
  • Applicants must submit a copy of their photo ID.
  • Applicants must submit a letter of approval from a facility supervisor.
  • Applicants must be willing and able to travel to our Walnut Creek campus to attend a three day orientation  (one hour per day for three consecutive days).
  • Applicants must be willing and able to travel to our Walnut Creek campus to attend one hour long training classes, twice per week, for a minimum of three months.
  • Applicants are responsible for training and handling their dog in adherence to our guided program in order to meet the expectations required for graduation.

Eligibility for Psychiatric Service Dog Placement

  • Applicants must live in a stable, personal residence.
  • Applicants must demonstrate willingness and ability to provide proper care and a safe home environment for a dog for their natural lifespan.
  • Applicants must submit a copy of their photo ID.
  • Applicants must submit a letter of recommendation from their licensed mental healthcare provider, written within the last year. 
  • Applicants must submit a letter of recommendation from a family member.
  • Applicants must be willing and able to travel to our Walnut Creek campus to attend a three day orientation  (one hour per day for three consecutive days).
  • Applicants must be willing and able to travel to our Walnut Creek campus to attend one hour long training classes, twice per week, for a minimum of three months.
  • Applicants are responsible for training and handling their dog in adherence to our guided program in order to meet the expectations required for graduation.

Additional Eligibility for Veterans

As Veterans qualify for additional support in the Shelter to Service program, including free Purina pet food and veterinary wellness care, there are a few additional requirements for admission into the program.

  • Veterans must provide evidence of service through an acceptable form of military identification. The following documents are accepted:
    • Military I.D. card
    • VA health identification card
    • Discharge paperwork with matching photo identification
    • Department of Defense Form 214 (DD-214) 
  • Veterans must submit a letter of recommendation from a licensed VA or private mental healthcare provider, written within the last year. Please note that our program manager will be following up with the provider to confirm ongoing support. 

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